Returns & Exchanges

Your satisfaction is our top priority! If for any reason you're not 100% satisfied with your purchase you may return your item within 30 days for a refund and within 45 days for a store credit or exchange. Returns are only accepted from purchases made on our website.

We Have 3 Return Options

1) Exchange for a different size or color. You will be sent a prepaid shipping label at no cost to you, and the exchange will be processed as soon as we receive the item. You will not be charged the 3.99 return shipping fee.

2) Return for a store credit. You will be sent a prepaid shipping label at no cost to you, and then as soon as we receive an item, you'll receive a MeMoi.com store credit. You will not be charged the 3.99 return shipping fee.

3) Return for refund. You will be provided with a shipping label. A flat return shipping fee of 3.99 will be deducted from your refund. As soon as we receive the products back, we'll issue a refund to your credit or debit card. 

We do not refund the original shipping and handling that you paid on the order.

You may start a return process HERE

Alternative Method 
If you prefer to mail your return to us, please make sure to include your order number with your return and you can mail it to:

MeMoi / Returns Department
1227 West St. Georges Avenue
Linden, NJ 07036 

Defective, incorrect, or missing items: 
If you receive a defective, or incorrect item, or you receive your order missing an item, please email us at customerservice@memoi.com before initiating a return.

Please note: we can only accept defective item complaints if contacted within 7 days after delivery.

International Returns. We do not provide prepaid return labels for international orders (outside the U.S.), international customers please mail your return to the address provided above, please make sure to include your order number with your return.